Support assistant in Microsoft Teams
A chat assistant built into Teams answers users' questions from the internal documentation, and automatically creates a ticket in the tracking tool when a human needs to step in.
Users get an immediate answer to common questions, and the support team focuses on real incidents, with tickets that arrive already qualified.
Real-time call summaries
A language model analyses the call transcript as the conversation unfolds and suggests a summary directly in the CRM.
Less typing for advisers, and consistent call reports available as soon as the call ends.
Automatic email sorting
An AI tool reads each incoming email, works out what kind of request it is and routes it to the right team.
Requests handled faster, and less time spent sorting.